A website deposit payment secures your design and development time. When a deposit is paid, we may turn away other work so that we have capacity to work on your project and therefore the deposit is non-refundable at this stage.

Neo Concept Studio LLC will refund all payments made in relation to website design services if we have failed to provide a complete service. Our Terms & Conditions along with the original invoice, state our offering and these will be considered when deciding if we have met our service standards.

We may require further investigation into a project when a refund is requested and this could include email correspondence, telephone calls and any other documentation. We will take no longer than one month to carry out this investigation.

If a refund is decided upon, the refund will be paid within 30 days.